Difference between revisions of "Upsell"
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| − | + | Upselling will make a business more profitable and make customers more satisfied. [[Be a Good Salesperson|A good salesperson]] can add perceived value to a sale that the customer is already willing to make, as well as offer upgrades to purchases that increase the value and the bottom line, benefiting everyone. There are many missed opportunities for salespeople who commit key errors during the course of each encounter with a customer. Learning to upsell is a vital skill that you can learn by approaching each sale smartly, making use of various upsell techniques, and laying the groundwork for repeat business. | |
| − | [[Category:Retail Sales]] | + | [[Category: Retail Sales]] |
== Steps == | == Steps == | ||
===Making the Smart Sale=== | ===Making the Smart Sale=== | ||
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#*You must feel genuine excitement and enthusiasm for a customer's purchases. It's okay to repeat or rephrase some of your conversation during the sale, but avoid parroting the same lines and giving the impression that you're reading from a script. Be genuine and be honest, and you'll consistently be able to upsell. | #*You must feel genuine excitement and enthusiasm for a customer's purchases. It's okay to repeat or rephrase some of your conversation during the sale, but avoid parroting the same lines and giving the impression that you're reading from a script. Be genuine and be honest, and you'll consistently be able to upsell. | ||
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== Tips == | == Tips == | ||
