Difference between revisions of "Uninstall McAfee Internet Security"
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== Steps == | == Steps == | ||
=== Uninstalling on a Windows Computer === | === Uninstalling on a Windows Computer === | ||
| − | #Login to your McAfee account. If you would like to use the license for McAfee Internet Security on another computer after you uninstall it, you will need to release the license from the old computer. This can save you money, since you will not need to purchase a license for your other computer.<ref>https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TS101331</ref> | + | #Login to your McAfee account. If you would like to use the license for McAfee Internet Security on another computer after you uninstall it, you will need to release the license from the old computer. This can save you money, since you will not need to purchase a license for your other computer.<ref name="rf1">https://service.mcafee.com/webcenter/portal/cp/home/articleview?locale=en-US&articleId=TS101331</ref> |
| − | #*To log into your account, visit the McAfee homepage at <nowiki>http://home.mcafee.com</nowiki>. You will see a button in the upper-right corner of the page that says “My Account.” Click on this button.<ref | + | #*To log into your account, visit the McAfee homepage at <nowiki>http://home.mcafee.com</nowiki>. You will see a button in the upper-right corner of the page that says “My Account.” Click on this button.<ref name="rf1" /> |
| − | #*Log in using the email address associated with your McAfee user account (the email address you provided when you first signed up) and your password. Click “Log in” to access your account.<ref | + | #*Log in using the email address associated with your McAfee user account (the email address you provided when you first signed up) and your password. Click “Log in” to access your account.<ref name="rf1" /> |
#Deactivate the license. The My Account page contains all the information about your McAfee Internet Security license including the version and license term and expiration dates. | #Deactivate the license. The My Account page contains all the information about your McAfee Internet Security license including the version and license term and expiration dates. | ||
| − | #*Navigate to the '''My Account''' page. Here you will find a list of the computers registered to your account. Select the tab for the computer you wish to deactivate.<ref | + | #*Navigate to the '''My Account''' page. Here you will find a list of the computers registered to your account. Select the tab for the computer you wish to deactivate.<ref name="rf1" /> |
| − | #*Look for the “Details” section of the computer. There you should find the “Deactivate” button.<ref | + | #*Look for the “Details” section of the computer. There you should find the “Deactivate” button.<ref name="rf1" /> |
| − | #*A pop-up window will appear asking you to confirm that you want to deactivate your liscense for this computer. If you are sure you want to do this, click “Deactivate.”<ref | + | #*A pop-up window will appear asking you to confirm that you want to deactivate your liscense for this computer. If you are sure you want to do this, click “Deactivate.”<ref name="rf1" /> |
#*Once deactivated, you can reuse the license on a different computer, whether you are buying a new one or just wish to protect a different computer you already own. | #*Once deactivated, you can reuse the license on a different computer, whether you are buying a new one or just wish to protect a different computer you already own. | ||
| − | #Access Settings or Control Panel.<ref | + | #Access Settings or Control Panel.<ref name="rf1" /> To uninstall McAfee Internet Security on a Windows 10 computer, you will use the settings menu (for Windows 8, Windows 7 and Vista you will use the Control Panel). |
#*Click on the '''Start''' button. | #*Click on the '''Start''' button. | ||
#*Select the '''Settings''' menu option. | #*Select the '''Settings''' menu option. | ||
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#** On Windows 7 or Vista select '''Programs > Programs & Features''', then '''McAfee Internet Security''' and finally '''Uninstall''' and follow the prompts and directions on the screen. | #** On Windows 7 or Vista select '''Programs > Programs & Features''', then '''McAfee Internet Security''' and finally '''Uninstall''' and follow the prompts and directions on the screen. | ||
=== Uninstalling on a Mac === | === Uninstalling on a Mac === | ||
| − | #Login to your McAfee account. If you would like to use the license for McAfee Internet Security on another computer after you uninstall it, you will need to release the license from the old computer. This can save you money, since you will not need to purchase a license for your other computer.<ref | + | #Login to your McAfee account. If you would like to use the license for McAfee Internet Security on another computer after you uninstall it, you will need to release the license from the old computer. This can save you money, since you will not need to purchase a license for your other computer.<ref name="rf1" /> |
| − | #*To log into your account, visit the McAfee homepage at <nowiki>http://home.mcafee.com</nowiki>. You will see a button in the upper-right corner of the page that says “My Account.” Click on this button.<ref | + | #*To log into your account, visit the McAfee homepage at <nowiki>http://home.mcafee.com</nowiki>. You will see a button in the upper-right corner of the page that says “My Account.” Click on this button.<ref name="rf1" /> |
| − | #*Log in using the email address associated with your McAfee user account (the email address you provided when you first signed up) and your password. Click “Log in” to access your account.<ref | + | #*Log in using the email address associated with your McAfee user account (the email address you provided when you first signed up) and your password. Click “Log in” to access your account.<ref name="rf1" /> |
#Deactivate the license. The My Account page contains all the information about your McAfee Internet Security license including the version and license term and expiration dates. | #Deactivate the license. The My Account page contains all the information about your McAfee Internet Security license including the version and license term and expiration dates. | ||
| − | #*Navigate to the '''My Account''' page. Here you will find a list of the computers registered to your account. Select the tab for the computer you wish to deactivate.<ref | + | #*Navigate to the '''My Account''' page. Here you will find a list of the computers registered to your account. Select the tab for the computer you wish to deactivate.<ref name="rf1" /> |
| − | #*Look for the “Details” section of the computer. There you should find the “Deactivate” button.<ref | + | #*Look for the “Details” section of the computer. There you should find the “Deactivate” button.<ref name="rf1" /> |
| − | #*A pop-up window will appear asking you to confirm that you want to deactivate your liscense for this computer. If you are sure you want to do this, click “Deactivate.”<ref | + | #*A pop-up window will appear asking you to confirm that you want to deactivate your liscense for this computer. If you are sure you want to do this, click “Deactivate.”<ref name="rf1" /> |
#*Once deactivated, you can reuse the license on a different computer, whether you are buying a new one or just wish to protect a different computer you already own. | #*Once deactivated, you can reuse the license on a different computer, whether you are buying a new one or just wish to protect a different computer you already own. | ||
#Navigate to the Applications folder. All of the applications on your Mac can be found in the Applications folder. | #Navigate to the Applications folder. All of the applications on your Mac can be found in the Applications folder. | ||
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=== Uninstalling using MCPR === | === Uninstalling using MCPR === | ||
#Download the McAfee Consumer Product Removal. If the above steps do not work for your computer, you will need to use the McAfee Consumer Product Removal (MCPR) tool to remove the software installed on your computer. Be aware that you should download a new copy of the MCPR tool any time you wish to use it so that you have the most up to date version of the tool. | #Download the McAfee Consumer Product Removal. If the above steps do not work for your computer, you will need to use the McAfee Consumer Product Removal (MCPR) tool to remove the software installed on your computer. Be aware that you should download a new copy of the MCPR tool any time you wish to use it so that you have the most up to date version of the tool. | ||
| − | #*You can download the MCPR tool from the McAfee website at <nowiki>http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp</nowiki>. Save the tool to a temporary folder.<ref | + | #*You can download the MCPR tool from the McAfee website at <nowiki>http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp</nowiki>. Save the tool to a temporary folder.<ref name="rf1" /> |
| − | #Run MCPR. The McAfee Consumer Product Removal tool will remove McAfee software from your computer. To do so, open the temporary file where you saved the MCPR and double-click. The file should be called “MCPR.exe”. <ref | + | #Run MCPR. The McAfee Consumer Product Removal tool will remove McAfee software from your computer. To do so, open the temporary file where you saved the MCPR and double-click. The file should be called “MCPR.exe”. <ref name="rf1" /> |
#**If a user account control dialogue box pops up, click “Yes.” | #**If a user account control dialogue box pops up, click “Yes.” | ||
| − | #*Follow the prompts on the screen.<ref | + | #*Follow the prompts on the screen.<ref name="rf1" /> |
| − | #*Before you can run the tool, you must confirm that you really want to execute MCPR, or that you are really a human and not a bot. You will need to enter CAPTCHA information as it appears on your screen (it is case-sensitive, so make sure you are paying attention to capital and lower-case letters). Then click “Next.”<ref | + | #*Before you can run the tool, you must confirm that you really want to execute MCPR, or that you are really a human and not a bot. You will need to enter CAPTCHA information as it appears on your screen (it is case-sensitive, so make sure you are paying attention to capital and lower-case letters). Then click “Next.”<ref name="rf1" /> |
| − | #Restart your computer. A message will appear informing you that the program was successful removed. Once you receive this message, you will need to restart your computer. The McAffee product will not be fully removed until you restart your computer.<ref | + | #Restart your computer. A message will appear informing you that the program was successful removed. Once you receive this message, you will need to restart your computer. The McAffee product will not be fully removed until you restart your computer.<ref name="rf1" /> |
== Warnings == | == Warnings == | ||
