Cancel a Dropbox Account

When you delete your Dropbox account, you'll lose access to all of your files stored in Dropbox. You'll want to make sure that any important files are safely backed up to your computer before deleting your account. You can only delete a Dropbox account from the desktop website.

Steps

Backing up Your Files

1. Sign into the Dropbox website on your computer. When you delete your Dropbox account, you'll no longer be able to sign into the Dropbox website or the Dropbox mobile app. This means you'll lose access to any files that you haven't already saved. Because of the way the app works, it doesn't make offline files accessible without the app. So, the best way to back up your files is to use a computer.
2. Select all of the files you want to save. Hold ⌘ Command / Ctrl and click each file and folder that you want to download.
3. Click the "Download" button. This will download all of the selected files as a single ZIP file that you can open later when you need access to them. It may take a while to download large ZIP files.

Using a Mobile Device

1. Open the Dropbox website in your mobile device's browser. You cannot delete your account using the Dropbox app. You'll need to visit the website.
2. Tap the "Desktop version" link at the bottom of the site. You can only delete the account from the desktop version. You'll probably need to zoom in after switching to the desktop site so that you can read the links.
3. Cancel your Pro subscription if you have one. Before you can delete your Dropbox account, you'll need to cancel any active Pro subscription. Visit https://www.dropbox.com/downgrade in your mobile browser and tap "I still want to downgrade" to cancel.
4. Tap your name in the upper-right corner. Zoom in if you're having difficulty tapping it.
5. Tap "Settings" in the menu that appears. This will load a new page.
6. Tap the "Account" tab. You may need to zoom in again to tap it easily.
7. Scroll down and tap "Delete my Dropbox." You'll find this towards the bottom, underneath "Connected services." This will load the account deletion form.
8. Enter your Dropbox password in the form. You'll need to enter your password to verify that it's you.
9. Choose a reason for leaving. You'll need to select a reason before you can proceed, but none of the choices will affect the actual deletion process.
10. Tap "Delete my account." Your account will be closed and your files will no longer sync. You won't be able to access the files on your mobile device, because you cannot use the Dropbox app or website. Any files synced on your computer with the Dropbox program or downloaded from the Dropbox website will be available.

Using a Computer

1. Sign into the Dropbox website. Visit dropbox.com and sign in with the account you want to delete.
2. Back up any files you want to save before deleting your account. When you close your Dropbox account, you'll lose access to any files stored on it that aren't synced to your computer. If you never installed the Dropbox program for your computer, you'll need to make sure you save the files you want to keep:
   • Select all the files and folders you want to save. Hold ⌘ Command / Ctrl and click each file and folder that you want to select.
   • Click the "Download" button at the top of the list. This will download all of the selected files and folders into a single ZIP file on your computer.
   • Open the ZIP file when you need to access the files. Doubel-click a ZIP file to open it, and then click "Extract" to copy the contents to your hard drive so that they can be edited.
3. Cancel your Dropbox Pro subscription (if applicable). If you have a Dropbox Pro account, you'll need to cancel your subscription before you can delete your account.
   • Visit https://www.dropbox.com/downgrade and click "I still want to downgrade" to cancel your subscription.
4. Click your account name in the upper-right corner of the screen. This will display a small menu.
5. Select "Settings." This will open your account settings page.
   • You can also visit dropbox.com/account to visit the page directly.
6. Click the "Account" tab. This will display your storage usage.
7. Scroll down and click the "Delete my Dropbox" tab. This will load the account deletion form.
8. Enter your password. As a security measure, you'll need to enter your password again before the account is deleted.
9. Select a reason for leaving. It doesn't matter which option you pick, but picking an accurate reason may help Dropbox improve in the future.
10. Click "Delete my account." This will close your account and your Dropbox files will stop syncing. You will no longer be able to access your files through the Dropbox website or app, but they will still be in the Dropbox folder on your computer if you installed the Dropbox program.

Related Articles

• Remove a Member from a Dropbox Team Account
• Pause and Resume Syncing on Dropbox
• Force a File to Download from the Web on Dropbox
• Downgrade a Dropbox Account
• Access Dropbox on a Mobile Device
• Sync Files Between Computers Using Dropbox
• Move the Dropbox Folder to a New Location
• Share Folders on Dropbox
• Print Files from a Mobile Phone Using Dropbox
• Add Files to Dropbox
• Uninstall Dropbox from a Mac

Sources and Citations

See also

• Sync Files Between Computers Using Dropbox
• Share Folders on Dropbox
• Access Dropbox on a Mobile Device
• Print Files from a Mobile Phone Using Dropbox
• Share Photos and Music With Dropbox
• Change Dropbox Account Settings and Preferences
• Back Up or Transfer Files Between Google Drive and Dropbox Using Backup Box
• Get More Space on Dropbox
• Add Files to Dropbox
• Use Dropbox with Yahoo! Mail

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What links here

• Cancel Email Subscriptions
• Change Dropbox Account Settings and Preferences
• Tell if a Dropbox Folder Is Public, Private, or Shared
• Uninstall Dropbox from a Mac