Difference between revisions of "Reset an Xbox 360"
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===Resetting to Factory Settings=== | ===Resetting to Factory Settings=== | ||
#Reset your Xbox 360 to factory settings if you're selling it or experiencing major issues. This will delete everything on the Xbox 360, but it will ''not'' remove parental restrictions. To remove parental restrictions, you'll need to prove to Microsoft that you are authorized to remove them. See the next section for details. | #Reset your Xbox 360 to factory settings if you're selling it or experiencing major issues. This will delete everything on the Xbox 360, but it will ''not'' remove parental restrictions. To remove parental restrictions, you'll need to prove to Microsoft that you are authorized to remove them. See the next section for details. | ||
| − | #Back up anything you want to save. Resetting your Xbox 360 to factory settings will delete everything on it. Before proceeding, make sure you back up anything you want to keep.<ref>https://support.xbox.com/en-US/xbox-360/games/manage-games-data</ref> | + | #Back up anything you want to save. Resetting your Xbox 360 to factory settings will delete everything on it. Before proceeding, make sure you back up anything you want to keep.<ref name="rf16280">https://support.xbox.com/en-US/xbox-360/games/manage-games-data</ref> |
#*Connect a USB hard drive to your Xbox 360 so that it appears as a storage device. | #*Connect a USB hard drive to your Xbox 360 so that it appears as a storage device. | ||
#*Press the Guide button on your controller and select the "Settings" tab. | #*Press the Guide button on your controller and select the "Settings" tab. | ||
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#Select "Settings" and then choose '''"System Settings."''' This will display the different categories of system settings. | #Select "Settings" and then choose '''"System Settings."''' This will display the different categories of system settings. | ||
#Select "Console Settings" and then '''"System Info."''' This will display a new window with various information about your console. | #Select "Console Settings" and then '''"System Info."''' This will display a new window with various information about your console. | ||
| − | #Write down your '''"Console Serial Number."''' This is the serial number for your Xbox 360, and you may need it when resetting the system. You can also find your serial number next to the USB ports on the front of your Xbox 360, or on the back on the console above the A/V port.<ref>http://www.ebay.com/gds/How-to-Restore-Your-Xbox-360-to-Factory-Settings-/10000000178371713/g.html</ref> | + | #Write down your '''"Console Serial Number."''' This is the serial number for your Xbox 360, and you may need it when resetting the system. You can also find your serial number next to the USB ports on the front of your Xbox 360, or on the back on the console above the A/V port.<ref name="rf16281">http://www.ebay.com/gds/How-to-Restore-Your-Xbox-360-to-Factory-Settings-/10000000178371713/g.html</ref> |
#Return to "System Settings" and select the "Storage" option. This will display all of the storage devices connected to your Xbox 360. | #Return to "System Settings" and select the "Storage" option. This will display all of the storage devices connected to your Xbox 360. | ||
#Highlight your Xbox 360 hard drive and press the yellow "Y" button. This will open the Device Options menu for the hard drive. | #Highlight your Xbox 360 hard drive and press the yellow "Y" button. This will open the Device Options menu for the hard drive. | ||
#Select "Format" from the Device Options menu. You'll be prompted to confirm that you want to erase everything on the hard drive. If you're sure that you've backed everything important up, you can proceed. | #Select "Format" from the Device Options menu. You'll be prompted to confirm that you want to erase everything on the hard drive. If you're sure that you've backed everything important up, you can proceed. | ||
| − | #Enter your serial number if prompted. You may be asked to enter your console serial number before you can begin the format. This is a safeguard to help prevent accidental formats. Enter in the serial number you wrote down earlier.<ref>http://forums.xbox.com/xbox_support/f/7/t/330913.aspx</ref> | + | #Enter your serial number if prompted. You may be asked to enter your console serial number before you can begin the format. This is a safeguard to help prevent accidental formats. Enter in the serial number you wrote down earlier.<ref name="rf16282">http://forums.xbox.com/xbox_support/f/7/t/330913.aspx</ref> |
#*This will not remove any parental controls that have been set. See the next section for details on removing parental controls. | #*This will not remove any parental controls that have been set. See the next section for details on removing parental controls. | ||
#'''''Delete your user.''''' After the format, you'll be taken back to the Home menu. You'll be logged out of Xbox Live, and all of your games will be gone. Go to Settings, System, Storage, then the location of your user, and delete it. | #'''''Delete your user.''''' After the format, you'll be taken back to the Home menu. You'll be logged out of Xbox Live, and all of your games will be gone. Go to Settings, System, Storage, then the location of your user, and delete it. | ||
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#Answer the question if you can. If you were the one that set up the passcode, answer your security question and you'll be able to create a new passcode. If you don't remember the answer to the passcode or a previous owner enabled parental controls, read on. | #Answer the question if you can. If you were the one that set up the passcode, answer your security question and you'll be able to create a new passcode. If you don't remember the answer to the passcode or a previous owner enabled parental controls, read on. | ||
#Contact Xbox Support if you can't answer the security question. If the previous owner had a passcode enabled and didn't remove it before selling it, or you don't remember the answer to your security question, you'll need to call Xbox Support to get a master reset passcode. | #Contact Xbox Support if you can't answer the security question. If the previous owner had a passcode enabled and didn't remove it before selling it, or you don't remember the answer to your security question, you'll need to call Xbox Support to get a master reset passcode. | ||
| − | #*You can contact support at {{samp|support.xbox.com}}, via online chat or telephone. You'll be asked some questions to verify that you are allowed to disable parental controls (Xbox Support won't disable parental controls if it was your parents that enabled them).<ref>https://support.xbox.com/en-US/xbox-360/security/xbox-live-parental-control#92667b57529a4a33b20099287694fae7</ref> | + | #*You can contact support at {{samp|support.xbox.com}}, via online chat or telephone. You'll be asked some questions to verify that you are allowed to disable parental controls (Xbox Support won't disable parental controls if it was your parents that enabled them).<ref name="rf16283">https://support.xbox.com/en-US/xbox-360/security/xbox-live-parental-control#92667b57529a4a33b20099287694fae7</ref> |
#Enter the passcode provided by Xbox Support. If Xbox Support approves your request to reset the parental controls, you'll be given a pass code you can use to bypass the current code. You can then disable parental controls or create a new pass code. | #Enter the passcode provided by Xbox Support. If Xbox Support approves your request to reset the parental controls, you'll be given a pass code you can use to bypass the current code. You can then disable parental controls or create a new pass code. | ||
===Clearing Your Cache=== | ===Clearing Your Cache=== | ||
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#Select '''"Storage."''' You'll see all of your connected storage devices. | #Select '''"Storage."''' You'll see all of your connected storage devices. | ||
#Highlight any storage device and press the yellow "Y" button. This will open the "Device Options" menu. It doesn't matter which storage device you select, as you'll be clearing the entire system's cache. | #Highlight any storage device and press the yellow "Y" button. This will open the "Device Options" menu. It doesn't matter which storage device you select, as you'll be clearing the entire system's cache. | ||
| − | #Select "Clear System Cache" and then confirm. The cache will be deleted, which should only take a few moments.<ref>https://support.xbox.com/en-US/xbox-360/console/clear-system-cache</ref> | + | #Select "Clear System Cache" and then confirm. The cache will be deleted, which should only take a few moments.<ref name="rf16284">https://support.xbox.com/en-US/xbox-360/console/clear-system-cache</ref> |
== Tips == | == Tips == | ||
*Reset your Xbox 360 prior to selling or giving away your console to prevent others from accessing any of your personal information. | *Reset your Xbox 360 prior to selling or giving away your console to prevent others from accessing any of your personal information. | ||
