Activate a Vodafone SIM Card

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When you purchase your Vodafone SIM card from any retail outlets, you can immediately use it on your GSM phone. On the other hand, if Vodafone has sent you a replacement SIM card, you need to activate it first before you can use it. Activating your Vodafone SIM is easy; you can do it either through Vodafone online or through your phone.

Steps

Activating through Vodafone Website

  1. Go to Vodafone. Open a web browser on your computer and go to “My Vodafone” login page at https://www.myvodafone.com.au/auth/login.
  2. Log in. Enter your login details such as your SIM card number and your account password to sign in.
    • If you haven’t registered or don’t have an account yet, click the “Register for My Vodafone” link, just below the red “Login” button, to create one. Just fill out the required personal information to get registered.
  3. Select “SIM Swap. Go to the Forms section and click “SIM Swap” located at the right side of the page.
  4. Enter your PIN. Type in your account’s 4-digit account enquiry PIN that you’ve set when you registered.
  5. Provide your account details. Fill out the necessary account information (SIM Card number, PIN and more) on the text fields provided on the page.
  6. Send your request. Click the “Submit” button to send your request. Wait for your request to be processed and have your Vodafone SIM card activated. The process usually takes around 6 hours.
  7. Start making calls and sending text messages. Your Vodafone SIM card is now activated and ready to use.

Activating Your Vodafone SIM Using Your Phone

  1. Prepare the following information first. These details are necessary when you want to activate your SIM:
    • Mobile number of the SIM card you’re trying to activate. This can be found inside the user manual or at the back of the SIM.
    • Your account’s 4-digit enquiry PIN you’ve set when you registered.
    • First 20 digits of your SIM card number. This can be found at the back of the SIM.
  2. Call Vodafone's SIM replacement service number. Dial the numbers 1300-788-055 on your phone and wait for the automated voice recording to answer on the other end of the line.
  3. Dial the details you’ve prepared earlier using your phone’s keypad when the voice recording prompts you to. The system will begin processing your request once you’ve entered all the needed information.
  4. Wait for your SIM to be Activated. It will take at least 2 to 24 hours for your request to be processed and have your SIM card activated.
  5. Start making calls and sending text messages. Your Vodafone SIM card is now activated and ready to use.

Tips

  • If you submit your request for activation after office hours, your request will be processed the following day.
  • You need to activate your SIM card first before you can send or receive any calls or text messages.
  • Activating your SIM card is free of charge.