Difference between revisions of "Get a Tracking Number"
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#*If you've lost a tracking number, the customer service team for the company you ordered from should have one on file. | #*If you've lost a tracking number, the customer service team for the company you ordered from should have one on file. | ||
#Plug the tracking number into the appropriate delivery system to see where your package is. If you have a FedEx tracking number, go online to FedEx and type it in under "Track Package.' This will help you see your package's current location and when it should arrive. | #Plug the tracking number into the appropriate delivery system to see where your package is. If you have a FedEx tracking number, go online to FedEx and type it in under "Track Package.' This will help you see your package's current location and when it should arrive. | ||
| − | #*If you lose a tracking number, and can't get in touch with the company, call your local post office. They may have records of the package if it is delivered by the USPS. Otherwise, call your local UPS, FedEx, or DHL branch and see if they can help you, though it is a long shot.<ref>http://www.city-data.com/forum/shopping-consumer-products/2170168-what-do-if-i-lost-my.html</ref> | + | #*If you lose a tracking number, and can't get in touch with the company, call your local post office. They may have records of the package if it is delivered by the USPS. Otherwise, call your local UPS, FedEx, or DHL branch and see if they can help you, though it is a long shot.<ref name="rf1">http://www.city-data.com/forum/shopping-consumer-products/2170168-what-do-if-i-lost-my.html</ref> |
=== Getting a USPS Tracking Number === | === Getting a USPS Tracking Number === | ||
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#*Signature Confirmation | #*Signature Confirmation | ||
#*UPS Tracking | #*UPS Tracking | ||
| − | #*USPS First Class Mail, Media Mail or Parcel Post do not include tracking. In some cases, you can add USPS Tracking to the products at the time of your postage purchase.<ref>https://tools.usps.com/go/TrackConfirmAction_input</ref> | + | #*USPS First Class Mail, Media Mail or Parcel Post do not include tracking. In some cases, you can add USPS Tracking to the products at the time of your postage purchase.<ref name="rf2">https://tools.usps.com/go/TrackConfirmAction_input</ref> |
#Save your receipt from the post office. It will include the tracking number. Ask the postal clerk to highlight the tracking number on the slip if you are concerned. They length of the numbers changes based on the package, but it will be a long string of numbers, occasional prefixed by two letters. | #Save your receipt from the post office. It will include the tracking number. Ask the postal clerk to highlight the tracking number on the slip if you are concerned. They length of the numbers changes based on the package, but it will be a long string of numbers, occasional prefixed by two letters. | ||
#*Ex. 9208 8000 0000 0000 0000 00 | #*Ex. 9208 8000 0000 0000 0000 00 | ||
#*Ex. CP 123 456 789 US | #*Ex. CP 123 456 789 US | ||
#Check the status of your package online. Go to [http://tools.usps.com/go/TrackConfirm USPS] and type in the tracking number on your email or receipt. Press the “Find” button to track your package. | #Check the status of your package online. Go to [http://tools.usps.com/go/TrackConfirm USPS] and type in the tracking number on your email or receipt. Press the “Find” button to track your package. | ||
| − | #*You can also text your tracking number to “28777” to get a text update of your package status.<ref | + | #*You can also text your tracking number to “28777” to get a text update of your package status.<ref name="rf2" /> |
#*It may take 24 hours after dropping off the package for it to show up in the system, so don't fear if it is not there. | #*It may take 24 hours after dropping off the package for it to show up in the system, so don't fear if it is not there. | ||
=== Getting a FedEx Tracking Number === | === Getting a FedEx Tracking Number === | ||
| − | #Purchase any FedEx postage to receive a tracking number. FedEx includes tracking numbers on Express, Ground, Home Delivery, Freight, office orders and Custom Critical shipments. This means that track almost all of their packages, and should provide a number right when you send the package.<ref>https://www.fedex.com/apps/fedextrack/</ref> | + | #Purchase any FedEx postage to receive a tracking number. FedEx includes tracking numbers on Express, Ground, Home Delivery, Freight, office orders and Custom Critical shipments. This means that track almost all of their packages, and should provide a number right when you send the package.<ref name="rf3">https://www.fedex.com/apps/fedextrack/</ref> |
#Find the tracking number on your receipt or in an email confirmation. You can also track using reference numbers related to your package that can be obtained on the receipt, door tag or email confirmation. If you know the date the package was shipped, the destination and return address, and the names of the sender and receiver, you should be able to get a new tracking number through FedEx customer service if yours is lost. | #Find the tracking number on your receipt or in an email confirmation. You can also track using reference numbers related to your package that can be obtained on the receipt, door tag or email confirmation. If you know the date the package was shipped, the destination and return address, and the names of the sender and receiver, you should be able to get a new tracking number through FedEx customer service if yours is lost. | ||
#*Wait approximately one day for the tracking information to show up. It usually needs 24 hours to get in the system. | #*Wait approximately one day for the tracking information to show up. It usually needs 24 hours to get in the system. | ||
#Track the package online. [www.fedex.com/fedextrack Go to FedEx's tracking center] to track the package by tracking number or by reference number. This lets you see where the package is and when it should arrive. | #Track the package online. [www.fedex.com/fedextrack Go to FedEx's tracking center] to track the package by tracking number or by reference number. This lets you see where the package is and when it should arrive. | ||
| − | #Call into customer service if you still have trouble. Call 1.800.GoFedEx to track a package by phone or to get the tracking number using the reference information. If you are able to provide essential reference information, the operator may still be able to give you the tracking number as long as you are polite.<ref> https://www.fedex.com/us/tracking/f_quickhelp.html</ref> | + | #Call into customer service if you still have trouble. Call 1.800.GoFedEx to track a package by phone or to get the tracking number using the reference information. If you are able to provide essential reference information, the operator may still be able to give you the tracking number as long as you are polite.<ref name="rf4"> https://www.fedex.com/us/tracking/f_quickhelp.html</ref> |
=== Getting a UPS Tracking Number === | === Getting a UPS Tracking Number === | ||
#Keep the receipt or confirmation email to get the tracking number. If you have purchased an item that is shipped via UPS, you will usually receive a shipment confirmation with a tracking email immediately. All UPS packages come with tracking, so if you keep your receipt you should be good to go. | #Keep the receipt or confirmation email to get the tracking number. If you have purchased an item that is shipped via UPS, you will usually receive a shipment confirmation with a tracking email immediately. All UPS packages come with tracking, so if you keep your receipt you should be good to go. | ||
| − | #Consider creating a reference number for easy tracking if you are purchasing services from UPS. You can create a 35-character reference number that can be used for tracking. Simply write or request a tracking number when you are putting your order together in the store, or [http://www.ups.com/content/us/en/resources/track/check go online and request one] using the information on your receipt.<ref> http://www.ups.com/content/us/en/resources/track/check/</ref> | + | #Consider creating a reference number for easy tracking if you are purchasing services from UPS. You can create a 35-character reference number that can be used for tracking. Simply write or request a tracking number when you are putting your order together in the store, or [http://www.ups.com/content/us/en/resources/track/check go online and request one] using the information on your receipt.<ref name="rf5"> http://www.ups.com/content/us/en/resources/track/check/</ref> |
| − | #Call the UPS store you used to get tracking information you've lost. They should be able to pull it up easily. If you don't know what store the package was shipped from or are having trouble, call the UPS customer service team at (800) 742-5877 and give them the shipping information (addresses, date shipped, sender name, etc).<ref>http://www.ehow.com/how_8163928_lost-ups-tracking-number-receipt.html</ref> | + | #Call the UPS store you used to get tracking information you've lost. They should be able to pull it up easily. If you don't know what store the package was shipped from or are having trouble, call the UPS customer service team at (800) 742-5877 and give them the shipping information (addresses, date shipped, sender name, etc).<ref name="rf6">http://www.ehow.com/how_8163928_lost-ups-tracking-number-receipt.html</ref> |
#Visit the UPS page to track your package. You can track the package [http://www.ups.com/tracking/tracking.html online with ease] one day after your package. Simply go online, input the tracking number and see where the order is. | #Visit the UPS page to track your package. You can track the package [http://www.ups.com/tracking/tracking.html online with ease] one day after your package. Simply go online, input the tracking number and see where the order is. | ||
#*You can email totaltrack@ups.com with your tracking number to track the package by email. | #*You can email totaltrack@ups.com with your tracking number to track the package by email. | ||
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#Save the waybill number. This is the copy of the original shipping slip that you used when shipping the product. If you have to, take a picture of the waybill with your phone for safe keeping. If you have purchased a product online, ask the company for the waybill number. | #Save the waybill number. This is the copy of the original shipping slip that you used when shipping the product. If you have to, take a picture of the waybill with your phone for safe keeping. If you have purchased a product online, ask the company for the waybill number. | ||
#Send your waybill number to DHL over email to get your tracking information. Email the waybill number to track@dhl.com to get tracking information on your shipment. You'll learn where the package is and when it should arrive | #Send your waybill number to DHL over email to get your tracking information. Email the waybill number to track@dhl.com to get tracking information on your shipment. You'll learn where the package is and when it should arrive | ||
| − | #*You can also send a text message to “+44 7720 33 44 55” with your waybill number to get SMS tracking updates. International text message rates will apply.<ref> http://www.dhl.com/en/express/tracking/tracking_tools.html</ref> | + | #*You can also send a text message to “+44 7720 33 44 55” with your waybill number to get SMS tracking updates. International text message rates will apply.<ref name="rf7"> http://www.dhl.com/en/express/tracking/tracking_tools.html</ref> |
==Tips== | ==Tips== | ||
