Difference between revisions of "Fix a PC Which Won't Boot"
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There are few things more frustrating than a computer that won't boot up. Troubleshooting boot issues on a PC can be difficult, because there are so many factors at play, both software and hardware. Determining where to start with a quick diagnosis will help save you a lot of time repairing the problem. | There are few things more frustrating than a computer that won't boot up. Troubleshooting boot issues on a PC can be difficult, because there are so many factors at play, both software and hardware. Determining where to start with a quick diagnosis will help save you a lot of time repairing the problem. | ||
| − | [[Category:Hardware Maintenance and Repair]] | + | [[Category: Hardware Maintenance and Repair]] |
== Steps == | == Steps == | ||
====Diagnosing the Problem==== | ====Diagnosing the Problem==== | ||
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#Click one of the following links based on what happens. | #Click one of the following links based on what happens. | ||
#*[[Fix-a-PC-Which-Won%27t-Boot#Fixing_a_PC_That_Won.27t_Start_sub|'''No response''']] - Click here if you can't hear any fans starting and can't see anything on the screen, or the computer starts for a moment and then freezes or turns off. | #*[[Fix-a-PC-Which-Won%27t-Boot#Fixing_a_PC_That_Won.27t_Start_sub|'''No response''']] - Click here if you can't hear any fans starting and can't see anything on the screen, or the computer starts for a moment and then freezes or turns off. | ||
| − | #*[[Fix-a-PC-Which-Won%27t-Boot#Fixing_POST_Problems_sub|'''Beep code or POST failure message''']] - Click here if your computer doesn't pass the POST (Power On Self Test). This is usually indicated by the lack of a beep and a failure message, or by a series of beeps to indicate an error code.<ref>http://www.computerhope.com/beep.htm</ref> | + | #*[[Fix-a-PC-Which-Won%27t-Boot#Fixing_POST_Problems_sub|'''Beep code or POST failure message''']] - Click here if your computer doesn't pass the POST (Power On Self Test). This is usually indicated by the lack of a beep and a failure message, or by a series of beeps to indicate an error code.<ref name="rf15980">http://www.computerhope.com/beep.htm</ref> |
#*[[Fix-a-PC-Which-Won%27t-Boot#Fixing_Windows_Boot_Issues_sub|'''Operating System Not Found''' or '''BOOTMGR is missing''']] - Click here if your computer completes its startup sequence but fails to load Windows. | #*[[Fix-a-PC-Which-Won%27t-Boot#Fixing_Windows_Boot_Issues_sub|'''Operating System Not Found''' or '''BOOTMGR is missing''']] - Click here if your computer completes its startup sequence but fails to load Windows. | ||
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#Remove your laptop's battery and connect the power adapter. You can run your laptop without a battery inserted as long as you are plugged into a power source. If your laptop turns on when the battery is removed, something is wrong with the battery and you should contact the manufacturer for a replacement. | #Remove your laptop's battery and connect the power adapter. You can run your laptop without a battery inserted as long as you are plugged into a power source. If your laptop turns on when the battery is removed, something is wrong with the battery and you should contact the manufacturer for a replacement. | ||
#Try a different monitor. If your computer is starting up but you can't see anything, there could be something wrong with your monitor. Double-check the monitor's connection, and try plugging in a different monitor if possible. | #Try a different monitor. If your computer is starting up but you can't see anything, there could be something wrong with your monitor. Double-check the monitor's connection, and try plugging in a different monitor if possible. | ||
| − | #Open the computer. In order to check the connections inside and to test the power supply, you'll need to open the case. [[Open | + | #Open the computer. In order to check the connections inside and to test the power supply, you'll need to open the case. [[Open a Computer|Click here for detailed instructions]]. |
#*Remember to ground yourself with an antistatic wriststrap or by touching the exposed metal of the case before touching any internal components. | #*Remember to ground yourself with an antistatic wriststrap or by touching the exposed metal of the case before touching any internal components. | ||
#Check your power supply cables. Ensure that the cables that connect your power supply (the box that your power cable is attached to) to your motherboard are securely connected. | #Check your power supply cables. Ensure that the cables that connect your power supply (the box that your power cable is attached to) to your motherboard are securely connected. | ||
#Test your power supply. Old power supplies have a tendency to fail, but testing them is a relatively straightforward process. Power supplies are the most common cause for problems with a computer's boot sequence. [[Check-a-Power-Supply|Click here for detailed instructions on testing your power supply]]. | #Test your power supply. Old power supplies have a tendency to fail, but testing them is a relatively straightforward process. Power supplies are the most common cause for problems with a computer's boot sequence. [[Check-a-Power-Supply|Click here for detailed instructions on testing your power supply]]. | ||
| − | #Replace your power supply. If your power supply doesn't work after testing it, you'll probably need to replace it in order to get your computer working again. [[Install | + | #Replace your power supply. If your power supply doesn't work after testing it, you'll probably need to replace it in order to get your computer working again. [[Install a Power Supply|Click here for detailed instructions]]. |
#Check for loose screws. If a screw has come loose in your case, it could be causing your motherboard to short out. Gently rock your case back and forth and listen for metal rattling. Either use your fingers or a long pair of tweezers to remove the screw from the case. | #Check for loose screws. If a screw has come loose in your case, it could be causing your motherboard to short out. Gently rock your case back and forth and listen for metal rattling. Either use your fingers or a long pair of tweezers to remove the screw from the case. | ||
#*Look for any cables that have lost their protective coating, as exposed wiring may be causing a short as well. Replace any cables that have decayed too much. | #*Look for any cables that have lost their protective coating, as exposed wiring may be causing a short as well. Replace any cables that have decayed too much. | ||
===Fixing POST Problems=== | ===Fixing POST Problems=== | ||
| − | #Listen to the beep code. If you're "lucky", your computer will issue a series of beeps when it fails to turn on. Look up your motherboard's manufacturer and find the beep code translations. Knowing what the codes mean will make tracking down the problem much easier.<ref | + | #Listen to the beep code. If you're "lucky", your computer will issue a series of beeps when it fails to turn on. Look up your motherboard's manufacturer and find the beep code translations. Knowing what the codes mean will make tracking down the problem much easier.<ref name="rf15980" /> |
#*Beep codes are unfortunately different for every manufacturer, so you'll need to search for them yourself. | #*Beep codes are unfortunately different for every manufacturer, so you'll need to search for them yourself. | ||
| − | #*[[Identify | + | #*[[Identify the Motherboard|Click here for instructions on identifying your motherboard]]. |
#Try opening your BIOS. If you can, try entering your BIOS settings menu as soon as your computer starts. Typical BIOS setup keys include {{keypress|F2}}, {{keypress|F10}}, {{keypress|F11}}, and {{keypress|Del}}. | #Try opening your BIOS. If you can, try entering your BIOS settings menu as soon as your computer starts. Typical BIOS setup keys include {{keypress|F2}}, {{keypress|F10}}, {{keypress|F11}}, and {{keypress|Del}}. | ||
#Check that all of your hardware is detected. Your BIOS will display all of your connected hardware in the MONITOR, HARDWARE, or SYSTEM section. Check to see that your hard drive is displaying properly. | #Check that all of your hardware is detected. Your BIOS will display all of your connected hardware in the MONITOR, HARDWARE, or SYSTEM section. Check to see that your hard drive is displaying properly. | ||
#*If your hard drive is not showing up, try replacing the cable inside the computer. | #*If your hard drive is not showing up, try replacing the cable inside the computer. | ||
| − | #Open the computer. In order to check the various components inside the computer, you'll need to open the case. Unplug everything from the back and remove the side panel to access the internal components. [[Open | + | #Open the computer. In order to check the various components inside the computer, you'll need to open the case. Unplug everything from the back and remove the side panel to access the internal components. [[Open a Computer|Click here for detailed instructions]]. |
#*Remember to ground yourself with an antistatic wriststrap or by touching the exposed metal of the case before touching any internal components. | #*Remember to ground yourself with an antistatic wriststrap or by touching the exposed metal of the case before touching any internal components. | ||
#Reseat all of your components. Open up your computer and reseat your graphics card, RAM modules, and all of your cable connections. If anything has come loose, there's a chance that it's disrupting the POST sequence. | #Reseat all of your components. Open up your computer and reseat your graphics card, RAM modules, and all of your cable connections. If anything has come loose, there's a chance that it's disrupting the POST sequence. | ||
#*You can try reseating your processor as well, but this is usually a much more difficult task, and likely isn't the cause of the problem. It also increases the chances of damaging the processor, which will render your computer completely inoperable. | #*You can try reseating your processor as well, but this is usually a much more difficult task, and likely isn't the cause of the problem. It also increases the chances of damaging the processor, which will render your computer completely inoperable. | ||
#Test your RAM modules. There's a chance that a bad memory module is causing your computer to not boot. Try removing memory modules one at a time and booting your computer to try to isolate a bad memory stick. | #Test your RAM modules. There's a chance that a bad memory module is causing your computer to not boot. Try removing memory modules one at a time and booting your computer to try to isolate a bad memory stick. | ||
| − | #*You can [[Test | + | #*You can [[Test PC Ram with MemTest86|run a utility like Memtest86]] to help determine which of your memory modules is failing. |
#Try removing your graphics card. If you have a dedicated graphics card, try removing it and plugging your monitor into your motherboard's display connection. A malfunctioning graphics card can cause your computer to not boot. | #Try removing your graphics card. If you have a dedicated graphics card, try removing it and plugging your monitor into your motherboard's display connection. A malfunctioning graphics card can cause your computer to not boot. | ||
| − | #*[[Install | + | #*[[Install a Graphics Card|This article on installing graphics cards will give you detailed instructions on removing your graphics card]]. |
#Remove all unessential hardware. Try booting your computer up with only the most basic hardware attached. This means disconnecting your graphics card, additional drives, PCI expansion cards, and extra RAM. After you've removed everything, try turning your computer on. | #Remove all unessential hardware. Try booting your computer up with only the most basic hardware attached. This means disconnecting your graphics card, additional drives, PCI expansion cards, and extra RAM. After you've removed everything, try turning your computer on. | ||
#*If your computer works with only the essential hardware installed, add pieces back one at a time, testing each time to see where the problem lies. | #*If your computer works with only the essential hardware installed, add pieces back one at a time, testing each time to see where the problem lies. | ||
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===Fixing Windows Boot Issues=== | ===Fixing Windows Boot Issues=== | ||
| − | #Open the Advanced Startup menu (Windows 7 and later). If you are having problems loading Windows, you can try to fix it using Startup Repair. This is accessible from the Advanced Startup menu if you are using Windows 7 or later. If you are using Windows Vista or XP, you'll need to [[Boot | + | #Open the Advanced Startup menu (Windows 7 and later). If you are having problems loading Windows, you can try to fix it using Startup Repair. This is accessible from the Advanced Startup menu if you are using Windows 7 or later. If you are using Windows Vista or XP, you'll need to [[Boot a Computer from a CD|boot from the installation disc]] to access the Startup Repair tools.<ref name="rf15981">http://windows.microsoft.com/en-us/windows-vista/how-do-i-fix-a-boot-startup-problem</ref> |
#*You can open the Advanced Startup menu by repeatedly pressing {{keypress|F8}} as the computer starts up. | #*You can open the Advanced Startup menu by repeatedly pressing {{keypress|F8}} as the computer starts up. | ||
#*If you can't access the Advanced Startup menu, you may have a problem with your hardware. See the above sections for troubleshooting your boot issues. | #*If you can't access the Advanced Startup menu, you may have a problem with your hardware. See the above sections for troubleshooting your boot issues. | ||
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#Log in with your administrator account. You will be prompted to log in before you can start the repair process. | #Log in with your administrator account. You will be prompted to log in before you can start the repair process. | ||
#Select "Startup Repair". Windows will scan for problems related to booting the operating system and will attempt to fix them automatically. Your computer will likely reboot during this process, possibly multiple times. | #Select "Startup Repair". Windows will scan for problems related to booting the operating system and will attempt to fix them automatically. Your computer will likely reboot during this process, possibly multiple times. | ||
| − | #*If Startup Repair fixes something, it is highly recommended to run it at least two more times before trying to boot normally. Chances are it will fix something else when it runs again.<ref>http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html</ref> | + | #*If Startup Repair fixes something, it is highly recommended to run it at least two more times before trying to boot normally. Chances are it will fix something else when it runs again.<ref name="rf15982">http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html</ref> |
#Perform a "System Restore" if Startup Repair fails. Startup repair may suggest performing a System restore, or you can select it from the main Repair menu. System Restore will provide several dates that you can try rolling back to. | #Perform a "System Restore" if Startup Repair fails. Startup repair may suggest performing a System restore, or you can select it from the main Repair menu. System Restore will provide several dates that you can try rolling back to. | ||
#*Always try the most recent date available first, and the move backwards until you find a working restore point. | #*Always try the most recent date available first, and the move backwards until you find a working restore point. | ||
#Reinstall Windows. If none of the repair options work, your only remaining option may be to reinstall Windows. This will erase everything on the hard drive, so it is only recommended as a last-ditch option. | #Reinstall Windows. If none of the repair options work, your only remaining option may be to reinstall Windows. This will erase everything on the hard drive, so it is only recommended as a last-ditch option. | ||
| − | #*[[Install | + | #*[[Install Windows 7|Click here for instructions on reinstalling Windows 7]]. |
| − | #*[[Install | + | #*[[Install Windows 8|Click here for instructions on reinstalling Windows 8]]. |
| − | #*[[Install | + | #*[[Install Windows Vista|Click here for instructions on reinstalling Windows Vista]]. |
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== Warnings == | == Warnings == | ||
