You subscribed to Time Warner Cable, but now you are having issues with your phone, cable and/or internet service. Here is wikiHow to fix Time Warner Cable issues, to get your service back up and running in no time.
Steps
- Check to see if more than one of your Time Warner Cable services isn't working. If a combination or your internet, cable and/or phone service is out, then the problem is likely not on your end. If this is the case, contact Time Warner Cable.
- If a serious interference like heavy weather conditions or electrical repairs are occurring near you or the Time Warner Cable offices, the problem is probably being worked on already. In that case, customer support lines at Time Warner Cable are most likely packed and calling will not achieve much.
Cable Issues
- Check all of the connections to ensure no wires were accidentally unplugged or loosened. Turn off the TV and cable box. And then try unplugging of the all cables and plugging them back in to each input/output. Turn the box back on.
- Check the settings. Check that the “input” selection on the television is on the right setting and that the channel is set to three.
- Check for interference problems. If your cable is still not working properly, there may be interference. Interference can be caused by weather, heavy appliances running or even the actual local stations. Here are some basic signs that interference may be a problem:
- If you see a snow effect, it may be a temporary broadcast problem. In that case, check the other channels. If they are also experiencing snow, then it may be interference that will simply go away on its own. If the problem persists for more than a day, contact Time Warner Cable.
- If you see speckled bands across the picture, it may be the result of external interference like the weather or a heavy-duty appliance running near the cable box. Try turning off the cable box and seeing if that fixes the problem. If the problem persists for more than a day, contact Time Warner Cable.
- If you see straight or wavy lines diagonally in picture, it could be either interference or a problem with the TV not the cable box. If the problem persists for more than a day, contact television repairman.
- If you see ghosting or double images then you are probably on a local station, not a basic cable station. The problem can be solved with fine tuning or with the local station correcting the problem on it's end. If the problem persists for more than a day, contact television repairman.
- If you see the picture pulling horizontally, try adjusting the "horizontal hold" setting. This may be the result of your box picking up too much signal. If the problem persists for more than a day, contact Time Warner Cable.
- If you see the picture is rolling vertically, adjust the "vertical hold" setting. If the problem persists for more than a day, call your TV repair service.
- If you see the picture is too large or too small for the screen, check the set adjustments on the television. If the problem persists for more than a day, call your TV repair service.
- Contact Time Warner or Professional. If you have been unable to solve your cable problems on your own, it's time to bring in a professional. Especially if the problem is one of the following:
- If you see no picture on a lit screen, avoid tampering with the television or cable box. The problem is not likely on your side of the connection or something that you can fix yourself. Contact Time Warner Cable.
- If you see a picture but no sound on every channel, avoid tampering with the television or cable box. The problem is not likely on your side of the connection or something that you can fix yourself. Contact Time Warner Cable.
- If you see no light on the screen with or without sound, avoid tampering with the television or cable box. The problem is not likely on your side of the connection or something that you can fix yourself. Contact Time Warner Cable.
- If you see a horizontal white line across the center of your television this means that your vertical amplifier collapsed. Contact a television repairman.
Internet Issues
- Check all of the connections to ensure no wires were accidentally unplugged or loosened. Make sure that your modem is correctly connected to an outlet and that no wires are loose.
- Check your computer. Ensure that all wireless settings and connections are set to receive the wireless signal. Make sure you did not accidentally activate "airport mode" or switch to another internet network.
- Reboot everything. Turn off your modem, wireless router and computer. Restart everything. In most cases, this will solve your internet problems.
- Contact Time Warner or Professional. If you have been unable to solve your internet problems on your own, it's time to bring in a professional.
Phone Issues
- Check your connections to ensure no wires were accidentally unplugged or loosened. There should be a cable that is connected from your phone to “Line 1” on the back of your Time Warner modem. In addition to that, check that your coaxial cable is connected to the cable outlet or to the “Cable In” outlet on the back of the modem. Also check the modem is connected correctly to your wall via a phone jack.
- Check that the problem isn’t the phone. Try connecting another phone to the cables. If you hear a dial tone, the problem is not your service but rather your actual phone receiver.
- Restart the modem. Do this by pulling out the battery from the modem or unplugging the modem from an electrical outlet. Turn back on the modem and check the phone for a dial tone.
- Contact Time Warner or Professional. If you have been unable to solve your phone problems on your own, it's time to bring in a professional.
Contact Time Warner Cable
- Contact them via phone.[1] Call 1(888)TW-Cable or 1(888)892-2253 to speak with a representative.
- Contact then via email or live chat. Visit Time Warner Cable's Website to find out more information on how to chat online for free or email a representative for more help with your Time Warner Cable issues.
Tips
- The customer service and technical support teams are open 24 hours a day and 365 days a year.
- Rebooting fixes most issues
Warnings
- The converter boxes have hard drives in them so they do require some rebooting every once in a while.
- Watch animals at home they tend to climb behind TVs and stands and can often wiggle wires loose.
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Sources and Citations
