Difference between revisions of "Cancel a Venmo Payment"
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When you send money to a Venmo user, the amount is automatically added to their account balance. Because sending money through Venmo is so instantaneous, you can’t cancel a payment once it’s been sent. If the person to whom you accidentally sent money is a Venmo user, you’ll have to send them a request for the amount. The only exception is that a payment can be canceled if sent to an address or phone number that’s not connected to a Venmo account. | When you send money to a Venmo user, the amount is automatically added to their account balance. Because sending money through Venmo is so instantaneous, you can’t cancel a payment once it’s been sent. If the person to whom you accidentally sent money is a Venmo user, you’ll have to send them a request for the amount. The only exception is that a payment can be canceled if sent to an address or phone number that’s not connected to a Venmo account. | ||
| − | [[Category:Money Transfers]] | + | [[Category: Money Transfers]] |
== Steps == | == Steps == | ||
=== If You Paid the Wrong Person === | === If You Paid the Wrong Person === | ||
| − | # Open the Venmo app. While there’s no way to cancel a payment that has already reached its destination, you can request the money back from the other party.<ref>https://help.venmo.com/hc/en-us/articles/209681208-I-paid-the-wrong-person-</ref> | + | # Open the Venmo app. While there’s no way to cancel a payment that has already reached its destination, you can request the money back from the other party.<ref name="rf1">https://help.venmo.com/hc/en-us/articles/209681208-I-paid-the-wrong-person-</ref> |
# Tap the Send/Request icon at the bottom right corner of the app. This is the blue circle with a dollar sign and pencil inside. | # Tap the Send/Request icon at the bottom right corner of the app. This is the blue circle with a dollar sign and pencil inside. | ||
# Search for the person to whom you accidentally sent money. Start typing the person’s name until you see the person’s name in the search results. | # Search for the person to whom you accidentally sent money. Start typing the person’s name until you see the person’s name in the search results. | ||
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# Tap “Confirm Request”. Venmo will send a notification of the request to the person’s phone. Until they accept the request, you can view this transaction by clicking the ≡ menu and selecting “Incomplete.” | # Tap “Confirm Request”. Venmo will send a notification of the request to the person’s phone. Until they accept the request, you can view this transaction by clicking the ≡ menu and selecting “Incomplete.” | ||
#* While you may be in a time crunch, try to be patient with the other party before involving Venmo support. The accidentally-paid person may not be near their phone. | #* While you may be in a time crunch, try to be patient with the other party before involving Venmo support. The accidentally-paid person may not be near their phone. | ||
| − | #* When the request is accepted, the amount sent will be added to your Venmo balance.<ref | + | #* When the request is accepted, the amount sent will be added to your Venmo balance.<ref name="rf1" /> |
# Send a reminder. If it’s been a day or so and you’ve still not received a payment, you can send a reminder notification to their phone. | # Send a reminder. If it’s been a day or so and you’ve still not received a payment, you can send a reminder notification to their phone. | ||
#* Tap the ≡ and select “Incomplete.” | #* Tap the ≡ and select “Incomplete.” | ||
#* Tap the button that says “Reminder” beneath your request. | #* Tap the button that says “Reminder” beneath your request. | ||
| − | # Contact Venmo if your request is not accepted. Venmo support cannot cancel the transaction, but they will be able to reverse the charge as long as they have permission from both parties.<ref | + | # Contact Venmo if your request is not accepted. Venmo support cannot cancel the transaction, but they will be able to reverse the charge as long as they have permission from both parties.<ref name="rf1" /> If you report the issue to Venmo Support, they will contact the other party to resolve the issue. |
#* Tap the ≡ and select “Get Help.” | #* Tap the ≡ and select “Get Help.” | ||
#* Tap “Contact Us.” | #* Tap “Contact Us.” | ||
#* Choose from “Email Us, “Chat With US,” or “Call Us”. | #* Choose from “Email Us, “Chat With US,” or “Call Us”. | ||
=== If You Paid Someone Who Doesn’t Have a Venmo Account === | === If You Paid Someone Who Doesn’t Have a Venmo Account === | ||
| − | # Open the Venmo app. If you sent money to an email address or phone number that is not associated with a Venmo account, you can cancel the transaction. Once it is canceled, the money will be returned to the original funding source.<ref>https://help.venmo.com/hc/en-us/articles/217532047-I-paid-someone-and-they-never-signed-up-Do-I-get-my-money-back-</ref> | + | # Open the Venmo app. If you sent money to an email address or phone number that is not associated with a Venmo account, you can cancel the transaction. Once it is canceled, the money will be returned to the original funding source.<ref name="rf2">https://help.venmo.com/hc/en-us/articles/217532047-I-paid-someone-and-they-never-signed-up-Do-I-get-my-money-back-</ref> |
# Tap the ≡ icon. This is the menu icon, and it appears in the upper left corner of the app. | # Tap the ≡ icon. This is the menu icon, and it appears in the upper left corner of the app. | ||
# Select “Incomplete”. Here you’ll find two tabs: “Requests” and “Payments.” | # Select “Incomplete”. Here you’ll find two tabs: “Requests” and “Payments.” | ||
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#* If the phone number or address you sent money doesn’t belong to a Venmo user, you will see the email or phone number at the top of the payment-in-question. You’ll also see a button that says “Cancel.” | #* If the phone number or address you sent money doesn’t belong to a Venmo user, you will see the email or phone number at the top of the payment-in-question. You’ll also see a button that says “Cancel.” | ||
#* If the address or phone number IS connected to a Venmo account, the person’s name will appear on the screen. If it’s not your intended recipient, see [[Cancel a Venmo Payment#If You Paid the Wrong Person|If You Paid the Wrong Person]]. | #* If the address or phone number IS connected to a Venmo account, the person’s name will appear on the screen. If it’s not your intended recipient, see [[Cancel a Venmo Payment#If You Paid the Wrong Person|If You Paid the Wrong Person]]. | ||
| − | # Tap “Cancel” beneath the payment. The entry will be removed from the list, and the money will be refunded to the card or account from which it was sent. The deposit will appear in the original funding account in one business day.<ref>https://help.venmo.com/hc/en-us/articles/221083888-How-long-do-bank-transfers-take-</ref> | + | # Tap “Cancel” beneath the payment. The entry will be removed from the list, and the money will be refunded to the card or account from which it was sent. The deposit will appear in the original funding account in one business day.<ref name="rf3">https://help.venmo.com/hc/en-us/articles/221083888-How-long-do-bank-transfers-take-</ref> |
== Tips == | == Tips == | ||
| − | * If you receive a payment to an address that’s not connected to your account (but still belongs to you), you can accept the payment on Venmo’s website. Navigate to [https://venmo.com/identity/verify_email_addresses https://venmo.com/identity/verify_email_addresses] (you’ll need to sign in) and enter the unassociated email address when prompted. Once its verified, the money will be added to your balance.<ref>https://help.venmo.com/hc/en-us/articles/217532087-Friend-paid-you-on-the-wrong-email-Don-t-worry-add-it-to-your-Venmo-account</ref> | + | * If you receive a payment to an address that’s not connected to your account (but still belongs to you), you can accept the payment on Venmo’s website. Navigate to [https://venmo.com/identity/verify_email_addresses https://venmo.com/identity/verify_email_addresses] (you’ll need to sign in) and enter the unassociated email address when prompted. Once its verified, the money will be added to your balance.<ref name="rf4">https://help.venmo.com/hc/en-us/articles/217532087-Friend-paid-you-on-the-wrong-email-Don-t-worry-add-it-to-your-Venmo-account</ref> |
| − | *If your Venmo account is confirmed, you transfer a maximum of $2999 to your bank account in a single week.<ref>https://www.gobankingrates.com/banking/venmo-peer-peer-payment-system-replace-paypal-quickpay/</ref> | + | *If your Venmo account is confirmed, you transfer a maximum of $2999 to your bank account in a single week.<ref name="rf5">https://www.gobankingrates.com/banking/venmo-peer-peer-payment-system-replace-paypal-quickpay/</ref> |
== Sources and Citations == | == Sources and Citations == | ||
{{reflist}} | {{reflist}} | ||
{{WikiHow}} | {{WikiHow}} | ||
