Difference between revisions of "Call Your Voicemail"
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Just bought a brand new phone and don't know how to check your voicemail? Forgotten how to check after a long period without any messages? With a variety of different methods used by the industry's carriers, checking your phone's voicemail can be a surprisingly unintuitive process today. Luckily, the vast majority of phones use one (or more) of a few simple, common methods. | Just bought a brand new phone and don't know how to check your voicemail? Forgotten how to check after a long period without any messages? With a variety of different methods used by the industry's carriers, checking your phone's voicemail can be a surprisingly unintuitive process today. Luckily, the vast majority of phones use one (or more) of a few simple, common methods. | ||
| − | [[Category:Managing Telephone Messages]] | + | [[Category: Managing Telephone Messages]] |
== Steps == | == Steps == | ||
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#* Note that the instructions above are ''very'' general and will vary from phone to phone. | #* Note that the instructions above are ''very'' general and will vary from phone to phone. | ||
#Try calling *VM (*86). | #Try calling *VM (*86). | ||
| − | #* This method is used by Verizon and many other carriers.<ref>http://support.sprint.com/support/article/Listen_to_your_Sprint_voicemail_messages/case-ev207663-20090626-084005?INTNAV=SU:SP:MVT</ref> | + | #* This method is used by Verizon and many other carriers.<ref name="rf1">http://support.sprint.com/support/article/Listen_to_your_Sprint_voicemail_messages/case-ev207663-20090626-084005?INTNAV=SU:SP:MVT</ref> |
#Try calling *99. | #Try calling *99. | ||
| − | #* This method is used by XFINITY/Comcast and many other carriers.<ref>http://customer.comcast.com/help-and-support/phone/get-voicemail-while-traveling/</ref> | + | #* This method is used by XFINITY/Comcast and many other carriers.<ref name="rf2">http://customer.comcast.com/help-and-support/phone/get-voicemail-while-traveling/</ref> |
#Try calling *98. | #Try calling *98. | ||
#* This method is used for many AT&T home phones. | #* This method is used for many AT&T home phones. | ||
| − | #Try calling (888) 288-8893 (AT&T home phones only.)<ref>https://www.customerservice.att.com/assistance/faq/qa.jsp?faqCategoryId=local_accessvm_faq</ref> | + | #Try calling (888) 288-8893 (AT&T home phones only.)<ref name="rf3">https://www.customerservice.att.com/assistance/faq/qa.jsp?faqCategoryId=local_accessvm_faq</ref> |
#Try dialing (or pressing and holding) 1. | #Try dialing (or pressing and holding) 1. | ||
#* Some phones use the number '''1''' as their voicemail number. Occasionally, it's not even necessary to dial the number — simply hold the '''1''' button down for a few seconds, then move the phone to your ear. | #* Some phones use the number '''1''' as their voicemail number. Occasionally, it's not even necessary to dial the number — simply hold the '''1''' button down for a few seconds, then move the phone to your ear. | ||
| − | #* This method is used by T-Mobile, some Sprint devices, and others.<ref>https://support.t-mobile.com/docs/DOC-1171</ref><ref | + | #* This method is used by T-Mobile, some Sprint devices, and others.<ref name="rf4">https://support.t-mobile.com/docs/DOC-1171</ref><ref name="rf1" /> |
#Use your phone's voicemail app. | #Use your phone's voicemail app. | ||
#* Most modern cell phones have an app can be used to access your voicemail service automatically. To use this app, simply access your app menu, scroll through your options, and tap the one that's labeled "Voicemail" or something similar. | #* Most modern cell phones have an app can be used to access your voicemail service automatically. To use this app, simply access your app menu, scroll through your options, and tap the one that's labeled "Voicemail" or something similar. | ||
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#** ''' | #** ''' | ||
#Alternatively, reset your password from your phone. Note that there are sometimes (but not always) options for resetting your password via phone. These options will depend on your carrier and your service plan. | #Alternatively, reset your password from your phone. Note that there are sometimes (but not always) options for resetting your password via phone. These options will depend on your carrier and your service plan. | ||
| − | #* Many carriers allow you to call '''*611''' to access your voicemail account settings. For example, Verizon mobile phones can reset their passwords with these steps:<ref>http://www.verizonwireless.com/support/voice-mail-faqs/</ref> | + | #* Many carriers allow you to call '''*611''' to access your voicemail account settings. For example, Verizon mobile phones can reset their passwords with these steps:<ref name="rf5">http://www.verizonwireless.com/support/voice-mail-faqs/</ref> |
#** Call *611 or (800) 922-0204 | #** Call *611 or (800) 922-0204 | ||
#** Tap 2 to reset your password, then tap 1 when prompted. | #** Tap 2 to reset your password, then tap 1 when prompted. | ||
#** Enter your billing zip code and follow the prompts for security verification. | #** Enter your billing zip code and follow the prompts for security verification. | ||
| − | #* Some phones also allow you to use "shortcodes" to start the password reset process. For example, T-Mobile users can call '''#793#''' (#PWD#) to do this.<ref>https://support.t-mobile.com/docs/DOC-4041</ref> | + | #* Some phones also allow you to use "shortcodes" to start the password reset process. For example, T-Mobile users can call '''#793#''' (#PWD#) to do this.<ref name="rf6">https://support.t-mobile.com/docs/DOC-4041</ref> |
#Contact customer service if you need additional help. | #Contact customer service if you need additional help. | ||
#* Every major telephone service has customer service resources to help you if you have trouble accessing your voicemail. Below you can find customer service contact information for the biggest U.S. carriers: | #* Every major telephone service has customer service resources to help you if you have trouble accessing your voicemail. Below you can find customer service contact information for the biggest U.S. carriers: | ||
| − | #** '''Verizon:''' (800) 922-0204, verizon.com/support<ref>http://www.verizon.com/support/residential/index.htm</ref> | + | #** '''Verizon:''' (800) 922-0204, verizon.com/support<ref name="rf7">http://www.verizon.com/support/residential/index.htm</ref> |
| − | #** '''AT&T:''' (800) 288-2020 (Home phones), (800) 331-0500 (Mobile phones), att.com/esupport/<ref>http://www.att.com/esupport/</ref> | + | #** '''AT&T:''' (800) 288-2020 (Home phones), (800) 331-0500 (Mobile phones), att.com/esupport/<ref name="rf8">http://www.att.com/esupport/</ref> |
| − | #** '''Sprint:''' (888) 211-4727, support.sprint.com<ref>http://support.sprint.com/support/</ref> | + | #** '''Sprint:''' (888) 211-4727, support.sprint.com<ref name="rf9">http://support.sprint.com/support/</ref> |
| − | #** '''XFINITY/Comcast:''' (800) 934-6489, customer.comcast.com/help-and-support/phone/<ref>http://customer.comcast.com/help-and-support/phone/</ref> | + | #** '''XFINITY/Comcast:''' (800) 934-6489, customer.comcast.com/help-and-support/phone/<ref name="rf10">http://customer.comcast.com/help-and-support/phone/</ref> |
| − | #** '''T-Mobile:''' (800) 866-2435, support.t-mobile.com<ref>https://support.t-mobile.com/welcome</ref> | + | #** '''T-Mobile:''' (800) 866-2435, support.t-mobile.com<ref name="rf11">https://support.t-mobile.com/welcome</ref> |
== Tips == | == Tips == | ||
