Respond Creatively to Telemarketers

Revision as of 03:29, 8 January 2016 by Kipkis (Kipkis | contribs) (importing article from wikihow)

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Ever wanted to get rid of those pesky telemarketers? Here's how!

Steps

  1. Don't immediately hang up the phone. This results in the telemarketer marking your lead as "no answer" and calling you back until they actually have a conversation with you.
  2. Don't engage with the telemarketer in any way. This gives them the false hope that you may just need some convincing and are actually interested in their product. Do not ask questions. *Do not explain why you are not interested in the product. Do not show empathy or other human characteristics.
  3. Don't get irrationally angry at the telemarketer. Remember, the computer chose your lead, not the caller. If you scream at them because you've gotten called before, this will not make them sympathetic to your case. It's likely they'll just put you back into the lead pool to torture you. If the telemarketer is being rude, you can ask to speak to a manager. Despite what they might say, every campaign and business has a supervisor in the call room.
  4. Don't give up mid-conversation and hang up without an explanation. This will most likely result in the telemarketer calling back, claiming you got "disconnected." If you don't answer then, they will keep calling.
  5. Don't let the telemarketer call you back at another time. Anything that's not a hard "no" will be interpreted as an opportunity to call you back. When you say "This isn't a good time," the telemarketer hears "Call me back later!" When you say "Sorry, I don't have time to talk about this right now" the telemarketer hears "I will buy this another day!"

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