Difference between revisions of "Achieve Customer Delight"
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Customer delight occurs when customers' needs and desires are not only met, but met in such a way that exceeds customers' expectations. Not to be confused with customer service or customer satisfaction, customer delight involves a business going above and beyond normal customer relations in order to provide an experience that will leave a marked impression on the customer. Customers who experience delight in dealing with a business are more likely to return to the business, and also more likely to recommend the business to those they know. For that reason, many businesses are focusing their attention on how they can generate delight in their customers. Take these steps if you are interested in achieving customer delight. | Customer delight occurs when customers' needs and desires are not only met, but met in such a way that exceeds customers' expectations. Not to be confused with customer service or customer satisfaction, customer delight involves a business going above and beyond normal customer relations in order to provide an experience that will leave a marked impression on the customer. Customers who experience delight in dealing with a business are more likely to return to the business, and also more likely to recommend the business to those they know. For that reason, many businesses are focusing their attention on how they can generate delight in their customers. Take these steps if you are interested in achieving customer delight. | ||
| − | [[Category:Customer Relations]] | + | [[Category: Customer Relations]] |
== Steps == | == Steps == | ||
